Refund policy

We have to be notified of all returns/exchanges and reasons within 30 days of when the item arrived. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as the manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box. If items are shipped to shipping carriers in the USA and the shipping carrier then ships the items to customers in other countries, we will not be responsible for any damages to the items.

All shipping and handling fees are non-refundable with an exception if we have made an error by shipping an incorrect item to the customer. In this case, Members must contact us to obtain a return label or request merchandise pick up prior to return. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or a full refund issued for the amount of the order if the correct unit is unavailable. We must be informed of the receipt of incorrect merchandise within a week of delivery. For returns, a $9.99 shipping fee will be assessed. 

For refunds or order issues, email grbarnes55@icloud.com or fill out our contact form.